Frequently asked questions

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

  1. Product & Ingredient Questions
  2. Packaging Questions
  3. Preparation Questions
  4. General Dinner Club Program Questions
  5. Dinner Club Registration and Login Questions
  6. My Dinner Club Account Questions
  7. Dinner Club Code and Code Entry Questions
  8. Dinner Club Points Questions
  9. About the Dinner Club Rewards Catalog
  10. Dinner Club Hub Questions
  11. About Dinner Club Sweepstakes Items
  12. Dinner Club Shipping and Fulfillment Questions
  13. Technical Questions
  14. Miscellaneous Questions

1 Product & Ingredient Questions

1.1 What causes ice crystals to form on top of the product?

Ice crystals occur naturally on frozen product. Excessive ice crystals (a snowy appearance) may result from fluctuations in storage temperature.

1.2 The polyunsaturated, monounsaturated and saturated fat grams do not add up to the total fat grams on the package. Where are the "missing" fat grams?

The fat listed on our package accounts for all of the fat in the product, including the polyunsaturated, monounsaturated and saturated fat. However, the three fats may not add up to the total because the balance is made up of unclassified fats such as triglycerides, glycerol and trans-fatty acids.

1.3 Why is the sodium level in your products so high?

We offer several selections and a wide range of sodium levels to meet the desires of all of our consumers. If you feel the sodium level in our STOUFFER'S® items is too high, you may want to consider our LEAN CUISINE® line of products.

1.4 What is the difference between sodium and salt?

"Salt" usually refers to table salt, technically known as sodium chloride. Salt contains about 40% sodium and 60% chloride. "Sodium" refers to a specific mineral, which happens to be part of common table salt. It is sodium, not salt, which is usually studied in relation to health issues.

1.5 How much sodium is contained in a teaspoon of salt?

One teaspoon of salt contains 2,000 mg of sodium.

1.6 Why is the sodium level in your STOUFFER'S® Skillets so high?

We offer several selections and a wide range of sodium levels to meet the desires of all of our consumers. If you feel the sodium level in these items is too high, you may want to consider other STOUFFER’S products.

1.7 What are the round discs in your Skillets?

The round discs in our Skillets are our unique way of delivering our sauce for the product. These discs maintain the flavor and ensure the highest quality.

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2 Packaging Questions

2.1 Can the tray be reused?

We do not recommend that the tray be reused because it was not designed as a permanent container.

2.2 Is the tray recyclable?

Aluminum Trays: This package is recyclable where suitable recycling programs exist. Recycling programs for aluminum packaging may not exist in your area.

Paperboard: The paperboard outer carton is recyclable. However, the pressed paper trays are not recyclable. It contains a layer of flexible material that prevents recyclability

Plastic Trays: Check the bottom of plastic trays for a triangle with a number in it. That’s the recycling code for the particular type of plastic used in the tray. You can check with your local recycling company to see if they accept that type of plastic.

Flexible pouches used for some STOUFFER'S® products are not considered recyclable due to their different layers of materials. This type of packaging is used to provide necessary barrier properties and properly protect the product.

2.3 I prepared a pouch item in my microwave and the contents splatter all over the interior of my oven. Why?

It is necessary to completely penetrate the pouch as holes can re-seal themselves. It might be necessary to make slightly larger holes when piercing so this will not reoccur.

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3 Preparation Questions

3.1 Is it safe to use the product, once thawed?

We do not recommend using any STOUFFER'S® product other than Party Size items if it is thawed. Party Size items may be thawed under refrigeration and prepared. See package for details.

3.2 My microwave does not have 50% power. What can I do to microwave your products properly?

50% power is synonymous with power level 5, medium, medium-low, and in some instances, defrost. However, if the microwave has only one setting, you can prepare the product on high for half the amount of time. If the product is not done in that amount of time, continue cooking on high but check after a minute or so to keep it from overcooking.

3.3 Why can't I prepare your products in a toaster oven?

Our Product Development personnel do not recommend using a toaster oven due to the toaster oven's small size and proximity of the heating element to the container.

3.4 Why is my STOUFFER'S® pie boiling over?

Your STOUFFER'S® pie is boiling over because there is steam building up within the pie during the cooking process. Our Product Development personnel recommend using a utensil to further open the slit at the top of the crust before cooking. This should let some of the steam escape and stop the pie from boiling over.

3.5 Can I microwave my STOUFFER'S® French Bread Pizza?

We recommend partially cooking your French bread pizza in the microwave and complete cooking in the oven to maintain the crispy bread texture. See package for complete instructions.

3.6 Can I prepare your Skillets in a wok, a crockpot or in the oven?

Our Skillets were designed to be prepared in a skillet or in the microwave.

3.7 Can I prepare only one-half of a package of Skillets?

If you divide the product and do not prepare it all at once, there may be a chance that there will be an uneven distribution of the ingredients.

3.8 Do I defrost or thaw your Skillets before preparing the package?

Our Skillets were designed to be prepared from a frozen state.

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4 General STOUFFER'S® DINNER CLUB Program Questions

4.1 What is the STOUFFER'S® Dinner Club?

The STOUFFER'S® Dinner Club is a program where you earn Dinner Club points by purchasing specially-marked packages of STOUFFER'S® single-serve products, and then use your points to redeem for items in the catalog. There are no codes in our bagged products, such as STOUFFER'S Skillets.

4.2 Which STOUFFER'S® products have Dinner Club codes printed on them?

Click here to find participating products.

4.3 Where do I find the Dinner Club code?

The 12-digit Dinner Club code is printed on the inside back panel of the STOUFFER'S® single-serve package.

4.4 Are there any special rules for participation?

Yes. This promotion is open to STOUFFER'S Dinner Club members who are legal residents of the 50 United States, 18 years of age or older. Joining Dinner Club is free. See the STOUFFER'S Dinner Club Rules for complete details.

4.5 How long will the STOUFFER'S® Dinner Club last?

The STOUFFER'S® Dinner Club ends 7/31/14, or later if extended by Sponsor.

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5 Registration and Log-in Questions

5.1 How can I register for the STOUFFER'S® Dinner Club?

Click here to register.

5.2 What if I forget my STOUFFER'S® Dinner Club user ID or password?

Your user ID is the email address you entered at registration. Click here if you forgot your password.

5.3 How do I log in to participate?

Click here to log in.

5.4 Who can I contact to help me if I'm having trouble registering or logging into the Dinner Club site?

Click on the contact us link for assistance.

5.5 Can I have multiple STOUFFER'S® Dinner Club accounts?

No. There is a limit of one account per person, per e-mail address.

5.6 I have a Stouffers.com account. Can I use the same email address and password?

Yes, log in using your email address and password you use for Stouffers.com, and accept the Dinner Club rules to participate.

5.7 I’m already registered for STOUFFER'S® Dinner Club, but I have a new e-mail address. Can I still log in using my old address?

You can still log in, but you must use the e-mail address that you registered with originally. To update this address once you are logged in:

  1. Go to the profile information page
  2. Follow the directions to update your new e-mail address
Afterward, you will be able to access your account with the newly updated e-mail address. For more details, see the Nestle Privacy Policy. Please be sure to keep your name and email address updated, in case we need to contact you.

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6 My Dinner Club Account Questions

6.1 How do I know how many STOUFFER'S® Dinner Club points I have in my account?

After you've logged in, your STOUFFER'S® Dinner Club point balance will always be displayed on the bottom of the "My Account" area on the top left of the page. You may also view your Dinner Club point balance at any time by visiting the my account page of the promotional site.

6.2 How are Dinner Club points deducted from My Account?

If you redeem your points for an item in the catalog or a sweepstakes entry, the associated number of points for that item will be deducted from your account.

6.3 How do I change my account information?

Log in, go to the my account page of the promotional site and click update profile. You can change any of the personal information entered at registration.

6.4 How do I update my e-mail address?

Log in, go to my account page of the promotional site. Click update profile and follow the directions to enter and update your account with your new e-mail address.

6.5 How do I opt out of STOUFFER'S® Dinner Club messages I am receiving?

Log in, go to the my account page of the promotional site. Click update profile and uncheck the box that says "STOUFFER'S® Dinner Club news and announcements." Please note that you cannot opt out of receiving e-mail notifications reminding you of your password, when requested, as well as certain other transaction email to inform you of any changes to the club.

6.6 My point balance seems wrong. What should I do?

Sometimes your computer’s cache (this is the short-term memory for your browser) will keep you from seeing the most current information, especially if your point total changed since you logged in.
If your total seems incorrect, try refreshing your browser window. Or you could log off, close all browser windows, and log back in.
If that doesn't work, please click here and Customer Service will provide you with more information on how to proceed.

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7 Code and Code Entry Questions

7.1 Where can I enter my STOUFFER'S® Dinner Club codes?

Log in on the STOUFFER'S® Dinner Club home page and click on "Enter Codes".

7.2 How do I enter codes?

After registering or logging in to the promotional site,click on "Enter Codes" and enter the codes you find inside your STOUFFER'S package into the box that's provided, and then click on the "Submit" button. Once you've submitted the codes, the associated number of Dinner Club points will be deposited into your account.

7.3 Do I need to enter the code exactly as it appears inside the package?

Yes. Enter the characters and digits in the same order as they appear inside the package. If your code includes dashes, please input all dashes. Codes are not case sensitive.

7.4 Is there a limit on how many codes I can enter?

Yes, There is a maximum limit of 10 codes you may enter per day.

7.5 What do I do if I cannot read the code or if the code is destroyed when I open the package?

Contact Us for customer service. Customer service will provide you with instructions for how to proceed. Hold on to the defective code since you may need to return it.

7.6 Is it necessary to keep the package after I have entered the code on the Web?

NESTLÉ®/STOUFFER'S® reserves the right to request that any participant, bidder or winner forward the original packages with the codes representing the points deposited in the Dinner Club Account.

7.7 What do I do if I receive a coupon from a retailer with "PIN unavailable" printed on it?

Contact Us. Customer service will provide you with instructions for how to proceed.

7.8 I received a package without a code. What do I do?

  1. Confirm you purchased a participating Dinner Club product.
  2. Click here and provide the name of your entrée and UPC or timestamp to customer service and they will provide you with instructions on how to proceed.

7.9 I'm locked out of entering codes and cannot proceed. What should I do?

There is a maximum limit of 10 codes you may enter per day, please try again tomorrow. If you are locked out and have NOT put in the maximum number of codes, contact us.

7.10 When I try to enter my codes, I receive an error message. What am I doing wrong?

The following are some tips on how to enter your codes:

7.11 I got an error message saying that my Dinner Club code had already been entered. What do I do?

If you entered your Dinner Club code and received the following message: "The code you entered has already been entered", please check to see if the code has been entered into your account by clicking on "My Account" and then "Lifetime Points Earned". This will display your code entry history.
If you did not enter this code previously, please click here. Customer Service will provide you with instructions on how to proceed.

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8 STOUFFER'S® Dinner Club points questions

8.1 What are STOUFFER'S® Dinner Club points?

Dinner Club points are used in the STOUFFER'S® Dinner Club to redeem for great prizes. The points are deposited into your online account when you enter codes from packages of STOUFFER'S® single-serve products. Dinner Club points have no cash value.

8.2 Where do I use my Dinner Club points?

You can use your points in our catalog to redeem for great rewards.

8.3 Can I convert my Dinner Club points into cash?

Sorry. Dinner Club codes and their corresponding points have no cash value. You may use Dinner Club points only within the STOUFFER'S® Dinner Club Program.

8.4 Can I share my points with other program participants?

No, points can only be used by the account that the codes were entered into.

8.5 My point balance seems wrong. What should I do?

Sometimes your computer’s cache (this is the short-term memory for your browser) will keep you from seeing the most current information, especially if your point total changed since you logged in.
If your total seems incorrect, try refreshing your browser window. Or you could log off, close all browser windows, and log back in.
If that doesn't work, please click here and Customer Service will provide you with more information on how to proceed.

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9 About the Dinner Club Rewards Catalog

9.1 What is the STOUFFER'S® Dinner Club reward catalog?

STOUFFER'S Dinner Club is a virtual catalog where you can view the assortment of rewards that can be redeemed by using your Dinner Club points.

9.2 How long will the STOUFFER'S® Dinner Club reward catalog last?

The reward catalog will end on December 31, 2014 at 11:59 p.m. ET, or later if extended by Sponsor, subject to promotion terms and conditions. While active, the catalog will include a variety of items for which you may redeem points. We have some items in the catalog for only a limited time, or have only a limited number of the items. Therefore, if you see something you are interested in and have the points for, it's wise to redeem for it at that time.

9.3 How do I know if I have enough points to redeem a reward item?

Your account balance will always be displayed on the bottom of the "My Account" area on the top left of the page when you are logged in.
If you do not have enough points to redeem for an item, the redeem button will not display.

If you try to redeem a reward item from the catalog and do not have enough points, a message will appear telling you that you do not have enough points.

9.4 Can I redeem reward items and have them sent to someone else?

The mailing address in your account profile is the default address used to mail rewards. Once you redeem a reward, you will have the opportunity to send a redeemed item to someone else during the shipping process. Please note that changing the profile address in your account will not update the shipping address for previous redemptions and the shipping address cannot be changed after it has been submitted. Reward items can be delivered to U.S. street addresses only. Sorry, we cannot ship to PO Boxes.

9.5 Is there a limit to the number of reward items I can redeem in a day?

If you have enough points to redeem the reward items, there is no limit by day. However, certain reward items have limitations that will be described within the reward details. Sweepstakes entries are limited to 5 per day.

9.6 How do I get my reward?

There are two types of rewards in the catalog:

  1. Physical goods: branded merchandise and coupons
  2. Digital goods: unique codes that can be redeemed for items

Physical goods are shipped in the mail; digital goods are emailed to the email address linked to your Dinner Club account.
There are also sweepstakes that run for a period of time, generally a month. If you are a winner of a sweepstakes, you will be notified via the email associated with your Dinner Club account.

9.7 When can I expect to receive my reward item?

After submitting your order, an e-mail confirmation will be sent to you within 72 hours. Rewards items that are shipped in the mail will arrive within 10-12 weeks, while reward items that are downloaded or printed can be used upon receiving the confirmation e-mail. Click here to contact us if you still have not received your reward.

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10 Dinner Club Hub Questions

10.1 What is the STOUFFER'S® Dinner Club Hub?

The STOUFFER'S Dinner Club Hub is the place to find exclusive monthly offers for our Dinner Club members. Each month, a new offer will appear in the Hub. It could be a coupon, bonus codes, or something else! So make sure to check your STOUFFER'S Dinner Club Hub when you log in to see what is waiting for you.

10.2 I was offered 2 free codes. Where are they?

Your Welcome codes are located in your Dinner Club Hub. Simply click the "Special Offers" link to find your codes.

10.3 How often will I be getting coupons?

There will be a new offer in the STOUFFER'S Dinner Club Hub each month. We will not be giving coupons out every month, but there will be other great opportunities like double points, discounts on catalog items and more!

10.4 How long will my offer be available?

Offers will be changed around the first of each month, so don't wait until it is too late for you to take advantage!

10.5 How many coupons can I get from this offer?

Not every monthly offer will feature a coupon, but when they do, coupons will be limited to one per member.

10.6 What do I need to install the coupon printer?

Coupons.com has two different versions that support Windows computers and Macintosh computers. Please visit their site for more information, and what browsers they support here.

10.7 How do I print my coupon using Coupons.com?

Once you have successfully downloaded the correct version of the coupon printer, all you need to do is make sure your printer is on and connected to the computer, verify that there is paper, and then click on "Print Coupons" and they will be sent to the printer you have listed as your default.

10.8 The coupon won't print for me.

The Coupons.com FAQ page can help if you're having issues printing. Click here or contact their customer service team here: Coupons.com Customer Service.

10.9 I don't have a printer. How can I get my coupon?

You can click on the "Help" link on Coupons.com to have a coupon mailed to you. If you have questions, please contact Coupons.com at the following link: Coupons.com Customer Service.

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11 About Dinner Club Sweepstakes Items

11.1 What are Sweepstakes items?

You may see items in the catalog that indicate, "Enter to Win". You can use your points to purchase entries, up to the maximum allowable entries each day, for your chance to win these rewards. For more details on the sweepstakes, and an alternate method of entry, click here. No purchase necessary.

11.2 How will I know if I've won a Sweepstakes item?

At the end of each entry period, we'll have a random drawing of all eligible entries to find our winner. If you win, you'll be contacted via e-mail with the great news! For more details on the sweepstakes, click here. No purchase necessary.

11.3 How many times can I enter for a Sweepstakes reward every day?

You may redeem for up to 5 entries per prize, per day. If you don't have any points, you may also enter mail in your entries; an alternate method of entry is outlined in the Sweepstakes Rules. No purchase necessary.

11.4 If I don't win one of the Sweepstakes items, will I get my points back?

No, the points you spend are considered redeemed toward entries for the sweepstakes and are therefore nonrefundable. For more details on the sweepstakes, click here. No purchase necessary.

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12 Dinner Club Shipping and Fulfillment Questions

12.1 How long will it take to receive items won or redeemed from STOUFFER'S® Dinner club?

Catalog Items: After submitting your order, an e-mail confirmation will be sent to you within 72 hours. Rewards items that are shipped in the mail will arrive within 10-12 weeks, while reward items that are downloaded or printed can be used upon receiving the confirmation e-mail. Click here to contact us if you still have not received your reward.

Sweepstakes Winners: If you are a winner, you will be contacted after the drawing with the great news! Please allow 10-12 weeks from the conclusion of the Sweepstakes for delivery.

12.2 Do I have to pay shipping and handling costs for items?

No. Shipping and handling costs will not apply to items redeemed in the catalog or won in a sweepstakes.

12.3 Can a reward be returned or exchanged?

Unfortunately, rewards are not returnable or exchangeable.

12.4 Can you ship my reward to a Post Office Box?

Rewards may not be shipped to Post Office Box addresses.

The mailing address in your account profile is the default address used to mail rewards. Click here to update your profile.

You will have the opportunity to send a redeemed reward item to a different address during the shipping process after you have redeemed for the item.

Please note: Reward items can be delivered only to U.S. street addresses. Sorry, we cannot ship to PO Boxes.

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13 Technical Questions

13.1 What are browser cookies?

Cookies help you stay logged in to a Web site by storing a small amount of information about your session. Cookies must be enabled to participate in this program. If you are not familiar with how to enable cookies on your browser, click on "Help" in the menu bar of your browser and search under "cookies".

13.2 Do I need to have browser cookies turned on to participate?

Yes. If your browser is not set to accept cookies, you will not be able to participate in the promotion.

13.3 How do I turn on browser cookies?

If you are not familiar with how to enable cookies on your browser, check with the manufacturer of your particular browser or click on "Help" in the menu bar of your browser and search under "Cookies."

13.4 Why was the Stouffer's® Dinner Club website down?

The Stouffer's® Dinner Club website may have been accessed without authorization, resulting in some of the membership accounts likely to have been accessed as well. The online privacy of our consumers is of utmost importance to Nestlé, which is why we closed the website to carefully investigate the incident. We are confident no fraudulent activity occurred or points lost from any account.

13.5 Who was affected?

A small number of Stouffer's Dinner Club membership accounts may have been accessed but no fraudulent activity occurred.

13.6 What kind of information was accessed?

Email addresses and passwords may have been accessed. As a precautionary measure, members whose accounts were likely to have been accessed will be prompted to reset their password when they log in to their DinnerClub.Stouffers.com account. The database does not contain any social security, bank or credit card information. Nestlé does not store any such sensitive consumer information.

13.7 How do I know if it was my account? What are you doing about it?

We have personally notified all Stouffer's Dinner Club members whose accounts may have been accessed without authorization. As a precautionary measure, we encourage you to reset your password next time you log in to your Dinner Club account. Again, we apologize for the inconvenience this may have caused and thank you for your continued patience and understanding.

13.8 What steps should I take to create a strong password?

A strong password is an important protection to help you have safer online transactions. Here are some steps to create a strong password. Consider using some or all to help protect yourself online:

13.9 Were there not enough security measures in place on your website in the past to prevent this from happening?

The online privacy of our consumers is of paramount importance to Nestlé. The security measures that we put in place helped us to quickly detect unauthorized access. We know that hackers continue to become more and more sophisticated, and we continue to evaluate any necessary changes to protect your information.

13.10 What about other personal information?

Nestlé does not collect or store sensitive personal information such as Social Security numbers, driver’s license or state identification numbers, or financial information in our system. A limited number of email addresses and passwords may have been accessed.

13.11 Are there any steps Stouffer's® Dinner Club members have to take now that the website is live to redeem their points?

We're so glad to have members start submitting their codes again. We encourage members to log in at this time and redeem their existing rewards codes that were saved while the website was down.

13.12 Will you provide any compensation for the inconvenience I've suffered with the site being down?

Thank you for being so patient while we made carefully investigated the attempted access of the Stouffer's® Dinner Club website. Please enjoy the free code FREECODE14 to get you closer to your next reward!

13.13 Will you increase the maximum limit of codes you can enter per day?

No, there is a maximum limit of 10 Codes you may enter per day. Please try again tomorrow if you have reached the limit!

13.14 Because the site was down for so long, will you be extending the program end date beyond 7/31/2014?

The end date you refer to is part of the program rules that legally govern the program, which need to specify an end date. We evaluate that stated end date on a periodic basis.

13.15 What specific measure have you taken to ensure my privacy going forward?

The online privacy of our consumers is of paramount importance to Nestlé. We continually monitor to quickly identify hacker activity and encourage Stouffer's® Dinner Club members to reset their passwords the next time they visit the site.

13.16 I also subscribe to several other Nestlé sites, are they safe?

The online privacy of our consumers is of paramount importance to Nestlé. We do not store in our database for our Nestlé sites any social security, bank or credit card information. As a precautionary measure, we will from time to time ask consumers to reset their passwords for security purposes.

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14 Miscellaneous Questions

14.1 When did STOUFFER’S® become part of Nestlé?

In 1973.

14.2 Do you have coupons available?

We occasionally offer cents-off coupons in local newspapers and through direct mailing programs. In addition, we suggest that you watch for special sales or promotions at your local grocery store.

14.3 What is the best way to view your website?

Our website is designed to be viewed with a screen resolution of 1024 x 768 pixels or greater. For the best viewing experience, we recommend you use Internet Explorer 9, Google Chrome, or Mozilla Firefox version 4 or above.

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If you have other questions, please Contact us.