Frequently asked questions

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

  1. General Program Questions
  2. Registration and Login Questions
  3. My Account Questions
  4. Code Entry Questions
  5. Dinner Club Points Questions
  6. About the Rewards Catalog
  7. Dinner Club Hub Questions
  8. About Sweepstakes Items
  9. Shipping and Fulfillment Questions
  10. Technical Questions

1 General Program Questions

1.1 What is the STOUFFER'S® Dinner Club?

The STOUFFER'S® Dinner Club is a program where you earn Dinner Club points by purchasing specially-marked packages of STOUFFER'S® single-serve products, and then use your points to redeem for items in the catalog.

1.2 Which STOUFFER'S® products have Dinner Club codes printed on them?

Click here to find participating products.

1.3 Where do I find the Dinner Club code?

The 12-digit Dinner Club code is printed on the inside back panel of the STOUFFER'S® single-serve package.

1.4 Are there any special rules for participation?

Yes. This promotion is open to legal residents of the 50 United States, 18 years of age or older. See promotion terms and conditions for complete details.

1.5 How long will the STOUFFER'S® Dinner Club last?

The STOUFFER'S® Dinner Club ends 12/31/13, or later if extended by Sponsor.

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2 Registration and Log-in Questions

2.1 How can I register for the STOUFFER'S® Dinner Club?

Click here to register.

2.2 What if I forget my STOUFFER'S® Dinner Club user ID or password?

Your user ID is the email address you entered at registration. Click here if you forgot your password.

2.3 How do I log in to participate?

From the STOUFFER'S® Dinner Club home page, click on the "join now" or "register" or "log in" button and simply enter your Dinner Club User ID and password.

2.4 Who can I contact to help me if I'm having trouble registering or logging into the Dinner Club site?

Click on the contact us link for assistance.

2.5 Can I have multiple STOUFFER'S® Dinner Club accounts?

No. There is a limit of one account per person, per e-mail address.

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3 My Account Questions

3.1 How do I know how many STOUFFER'S® Dinner Club points I have in my account?

After you've logged in, your STOUFFER'S® Dinner Club point balance will always be displayed on the bottom of the "My Account" area on the top left of the page. You may also view your Dinner Club point balance at any time by visiting the my account page of the promotional site.

3.2 How are Dinner Club points deducted from My Account?

If you redeem your points for an item in the catalog or a sweepstakes entry, the associated number of points for that item will be deducted from your account.

3.3 How do I change my account information?

Log in, go to the my account page of the promotional site and click update profile. You can change any of the personal information entered at registration.

3.4 How do I update my e-mail address?

Log in, go to my account page of the promotional site. Click update profile and follow the directions to enter and update your account with your new e-mail address.

3.5 How do I opt out of STOUFFER'S® Dinner Club messages I am receiving?

Log in, go to the my account page of the promotional site. Click update profile and uncheck the box that says "I would like to receive information from STOUFFER'S® Dinner Club." Please note that you cannot opt out of receiving e-mail notifications reminding you of your password.

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4 Code Entry Questions

4.1 Where can I enter my STOUFFER'S® Dinner Club codes?

Log in on the STOUFFER'S® Dinner Club home page; there is a space to enter a code at the top of a page. You can also go to the enter codes page of the promotional site.

4.2 How do I enter codes?

After registering or logging in to the promotional site, enter your Dinner Club code into the box at the top of the page near "Enter your Dinner Club code," and then click on the "Submit" button. Once you've submitted the code, the associated number of Dinner Club points will be deposited into your account.

4.3 Do I need to enter the code exactly as it appears inside the package?

Yes. Enter the characters and digits in the same order as they appear inside the package. Codes are not case sensitive and spaces are not required.

4.4 Is there a limit on how many codes I can enter?

Yes, There is a maximum limit of 10 codes you may enter per day.

4.5 What do I do if I cannot read the code or if the code is destroyed when I open the package?

Contact Us for customer service. Customer service will provide you with instructions for how to proceed. Hold on to the defective code since you may need to return it.

4.6 Is it necessary to keep the package after I have entered the code on the Web?

NESTLÉ®/STOUFFER'S® reserves the right to request that any participant, bidder or winner forward the original packages with the codes representing the points deposited in the Dinner Club Account.

4.7 What do I do if I receive a coupon from a retailer with "PIN unavailable" printed on it?

Contact Us. Customer service will provide you with instructions for how to proceed.

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5 STOUFFER'S® Dinner Club points questions

5.1 What are STOUFFER'S® Dinner Club points?

Dinner Club points are the currency used in the STOUFFER'S® Dinner Club, and are deposited into your online account when you enter codes from packages of STOUFFER'S® single-serve products, or answer surveys and polls on the earn more points page. Dinner Club points have no cash value.

5.2 Where do I use my Dinner Club points?

You can use your points in our catalog to redeem for great rewards.

5.3 Can I convert my Dinner Club points into cash?

Sorry. Dinner Club codes and their corresponding points have no cash value. You may use Dinner Club points only within the STOUFFER'S® Dinner Club Program.

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6 About the Rewards Catalog

6.1 What is the STOUFFER'S® Dinner Club reward catalog?

The STOUFFER'S Dinner Club reward catalog is a program where you can redeem your Dinner Club points for reward items.

6.2 How long will the STOUFFER'S® Dinner Club reward catalog last?

The reward catalog will end on December 31, 2013 at 11:59 p.m. ET, or later if extended by Sponsor, subject to promotion terms and conditions.

6.3 How do I know if I have enough points to redeem a reward item?

Your account balance will always be displayed on the bottom of the "My Account" area on the top left of the page when you are logged in.

If you try to redeem a reward item from the catalog and do not have enough points, a message will appear telling you that you do not have enough points.

6.4 Can I redeem reward items and have them sent to someone else?

The mailing address in your account profile is the default address used to mail rewards. Click here to update your profile page. However, you will have the opportunity to send a redeemed reward item to someone else during the shipping process. Reward items can be delivered only to U.S. street addresses. Sorry, we cannot ship to PO Boxes.

6.5 Is there a limit to the number of reward items I can redeem in a day?

No. If you have enough points to redeem the reward items, there is no limit by day. However, reward items can only be redeemed one at a time.

6.6 How do I get my reward?

There are two types of rewards in the catalog:

  1. Physical goods: branded merchandise and coupons
  2. Digital goods: unique codes that can be redeemed for items

Physical goods are shipped in the mail; digital goods are emailed to the email address linked to your Dinner Club account. my account to view your account profile.

6.7 When can I expect to receive my reward item?

After submitting your order, an e-mail confirmation will be sent to you within 72 hours. Rewards items that are shipped in the mail will arrive within 10-12 weeks, while reward items that are downloaded or printed can be used upon receiving the confirmation e-mail. Click here to contact us if you still have not received your reward.

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7 Dinner Club Hub Questions

7.1 What is the STOUFFER'S® Dinner Club Hub?

Our new STOUFFER'S Dinner Club Hub is the place to find exclusive monthly offers for our Dinner Club members. Each month, a new offer will appear in the Hub. It could be a coupon, bonus codes, or something else! So make sure to check your STOUFFER'S Dinner Club Hub when you log in to see what is waiting for you. If the fork & spoon are flashing, there's a new offer to be had.

7.2 I now have a fork and spoon logo by my name when I log into STOUFFER'S Dinner Club and I don't know why it is there?

That is the link to your new STOUFFER'S Dinner Club Hub! Each month, a new offer will appear in the Hub. It could be a coupon, bonus codes, or something else! So make sure to check your Dinner Club Hub when you log in to see what is waiting for you. If the fork & spoon are flashing, there's a new offer to be had.

7.3 How often will I be getting coupons?

There will be a new offer in the STOUFFER'S Dinner Club Hub each month. We will not be giving coupons out every month, but there will be other great opportunities like double points, discounts on catalog items and more!

7.4 How long will my offer be available?

Offers will be changed around the first of each month, so don't wait until it is too late for you to take advantage!

7.5 How many coupons can I get from this offer?

Not every monthly offer will feature a coupon, but when they do, members will be limited to one per member.

7.6 What do I need to install the coupon printer?

Coupons.com has two different versions that support Windows computers and Macintosh computers. Please visit their site for more information, and what browsers they support here.

7.7 How do I print my coupon using Coupons.com?

Once you have successfully downloaded the correct versino of the coupon printer, all you need to do is make sure your printer is on and connected to the computer, verify that there is paper, and then click on "Print Coupons" and they will be sent to the printer you have listed as your default.

7.8 The coupon won't print for me.

The Coupons.com FAQ page can help if you're having issues printing. Click here or contact their customer service team here: Coupons.com Customer Service.

7.9 I don't have a printer. How can I get my coupon?

You can click on the "Help" link on Coupons.com to have a coupon mailed to you. If you have questions, please contact Coupons.com at the following link: Coupons.com Customer Service.

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8 STOUFFER'S® Dinner Club Sweepstakes

8.1 What are Sweepstakes items?

You may see items in the catalog that indicate, "Enter to Win". You can use your points to purchase entries for your chance to win these rewards.

8.2 How will I know if I've won a Sweepstakes item?

At the end of each entry period, we'll have a drawing to find our winner. If you win, you'll be contacted via e-mail with the great news!

8.3 How many times can I enter for a Sweepstakes reward every day?

You may redeem for up to 5 entries per prize, per day.

8.4 If I don't win one of the Sweepstakes items, will I get my points back?

No, the points you spend are considered redeemed toward entries for the sweepstakes and are therefore nonrefundable.

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9 Shipping and Fulfillment Questions

9.1 How long will it take to receive items won or redeemed from STOUFFER'S® Dinner club?

Catalog Items: After submitting your order, an e-mail confirmation will be sent to you within 72 hours. Rewards items that are shipped in the mail will arrive within 10-12 weeks, while reward items that are downloaded or printed can be used upon receiving the confirmation e-mail. Click here to contact us if you still have not received your reward.

Sweepstakes Winners: If you are a winner, you will be contacted after the drawing with the great news! Please allow 10-12 weeks from the conclusion of the Sweepstakes for delivery.

9.2 Do I have to pay shipping and handling costs for items?

No. Shipping and handling costs will not apply to items redeemed in the catalog or won in a sweepstakes.

9.3 Can a reward be returned or exchanged?

Unfortunately, rewards are not returnable or exchangeable.

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10 Technical Questions

10.1 What are browser cookies?

Browser cookies are small text files that are sent to your computer to store information. STOUFFER'S® Dinner Club uses cookies to keep track of information such as account registration, bidding history and other pertinent details.

10.2 Do I need to have browser cookies turned on to participate?

Yes. If your browser is not set to accept cookies, you will not be able to participate in the promotion.

10.3 How do I turn on browser cookies?

If you are not familiar with how to enable cookies on your browser, check with the manufacturer of your particular browser or click on "Help" in the menu bar of your browser and search under "Cookies."

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If you have other questions, please Contact us.